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Should you need help with your online order, don't hesitate to give us a call. We are happy to assist you over the phone:
+49 341 308 96 22(free-phone)

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Right of revocation

Information Concerning Your Cancellation Rights

You may withdraw from the sales agreement with us within a period of 14 days. This period begins on the day that you receive the goods from us. In this case, we ask you to return your ordered items. You do not need to specify a reason for cancelling your order. Please contact us if you wish to cancel your order and return the delivered items:

Rondeau Production GmbH
Petersstraße 39 - 41
D-04109 Leipzig
Tel.: 0341 3089622
Fax: 018037663328

You may use this form to facilitate your cancellation. It outlines the process which we have set up to make the return of items as easy as possible. You can either complete the form electronically before you print it, or you may complete the printed form by hand. Please include your invoice and customer numbers.

In order to make use of your cancellation rights, it is sufficient to contact us before the end of the cancellation period, for example by calling us, emailing us, or sending us a letter.

For CDs and other recorded media, the cancellation rights apply only if sealed CDs are returned in their original packaging. Should you have removed the seal of a sealed CD, we are not able to accept any returns.

The Refunding Process

We kindly ask you to return the items within 14 days of notifying us of your cancellation. You must post the items before the end of this period in order to respect the cancellation agreement. In order to avoid a significant penalty charge from the Deutsche Post, we ask you to use the necessary postage for your returns. We are, of course, happy to refund the costs for your returns in the following cases:

  • our delivery has been damaged on its way to you
  • we have mistakenly sent you a wrong item.

In all other cases, you will be asked to pay for the postage of the returned items.

The costs of any possible loss of value, damage, or loss of items are to be borne by you only if you are to be held responsible for these.

We will refund your payment (including the original packaging and postage charge) within 14 days of receiving notification of your cancellation. However, we will return your payment only once the returned items have been safely received by us, or once you have provided us with documentation that the items have been posted. For refunds, we generally use the same payment method which you used for your payment. You will incur no costs for the refund.

The regulations of the Bürgerliches Gesetzbuch BGB and the Fernabsatzgesetz apply to all purchases from Rondeau Production. The sales agreement is established with the delivery of our items.